We care about resources

As a pure e-commerce company that mostly brokers lottery products via the Internet and does not have any production facilities, we neither need nor consume any resources beyond the typical day-to-day office needs of a company in rented premises – apart from the operation of our own data centre in Hamburg, our other data centres are run by external providers. Despite the resulting comparatively low waste volumes – discarded cardboard/paper, residual waste, recyclables etc. are separated in-house at our headquarters in Hamburg – we continuously review everyday processes in order to identify scope for further improvement. To this end, among others, employees from different departments have launched the GREEN ZEAL initiative as part of a hackathon, which also looks at the little things: for example, we have changed the previous coffee machine with its unnecessarily high level of plastic waste due to the use of capsules to a more environmentally friendly model.

Following the takeover of LOTTO24 AG in May 2019 and the subsequent Business Model Change in October 2019, we have significantly reduced the office space we use over the last two years from a total of around 5,000 square metres to just under 2,900 square metres. In the process, we merged our two offices at the company’s headquarters in Hamburg, relocated our office in Madrid to a WeWork shared facility and also moved into significantly smaller offices in London. At our headquarters in Hamburg, we procure electricity from 100% renewable energy sources, whose electricity labelling is certified according to the TÜV SÜD standard QED. Here, we have more than halved our electricity consumption in 2020 to 188,806 KWh (2019: 447,291 KWh), largely thanks to Corona-related home office activities since March 2020.

The coronavirus pandemic has also had a lasting impact on our daily work: since March 2020, almost all of our employees have been working from home as we can also easily handle our business processes in this way and thus help limit the impact of the crisis on our employees, customers and society to a large extent. In doing so, we also changed our internal, group-wide communication and telephony platform, so that we now increasingly communicate both internally and externally via video conferencing systems. Among other things, this development has greatly reduced our business travel, such as business flights, and improved our carbon footprint. The digitisation of internal processes is also optimising our use of resources. By introducing first ‘Expensify’ and later ‘EASY’ – tools for digital invoice processing and approval – we have not only simplified our remote working processes but also reduced the use of paper, as invoices are now passed on and approved digitally rather than in paper form. The same applies to our Human Resources department: here we have started to digitise our personnel files and only file those documents in paper form that are absolutely necessary by law. In addition, we now collect signatures digitally with the ‘Hello Sign’ tool and thus avoid unnecessarily high paper consumption.

We plan to maintain these positive developments in our working practices: in future, only two days per week will be so-called ‘in-office days’. On the other three working days, our employees can decide for themselves whether they want to work in the office or from home. In addition, they can work from anywhere in the world for four weeks a year. Last but not least, all colleagues are free to request additional paid leave in coordination with their respective manager and team in addition to the 30 days of leave we already offer.

All these measures are designed to keep our resource needs and consumption at our three locations at a low and thus comparatively climate-friendly level and to improve them even further where possible.