ONCE has built up a system of social benefits that has no equivalent elsewhere in the world. Lottery game products are ONCE´s economic driving force, and here is where we come in, providing digital services to ONCE’s (via product marketing, customer acquisition and retention), and supporting with the technical implementation of various strategic projects.
We are proud of the work we do, our great team, the impact that we all have in the business and how we support ONCE’s great social cause. Eva, Director ONCE
We are a very committed, extremely friendly, and supportive team doing both acquisition and retention. We love working with each other and we love to see the great impact of what we do every day.
As an acquisition team our goal is to bring more and more like-minded customers to JuegosONCE. We are performance and data-driven and our main paid acquisition channels are Social and SEM. ¡We love to test and to try new ideas!
In retention we work through the whole lifetime cycle of the customers; our aim is to have happy and loyal customers that keep playing with us. We define and create great promotions. We communicate with our customers through email marketing, push notifications, SMS, web teasers, etc.
In the marketing team, we have our own marketing designer that help us with all the creativities and campaigns and inspire us every day.
We have a small Data Team that supports the whole business and all areas. The data team is here to support us, to provide us relevant insights and to help us take better decisions.
Our goal is to deliver the best digital e-commerce experience to our customers while meeting the business requirements and needs.
In JuegosONCE we don’t believe in silos, and Product Managers are key to understand and support all the different area’s needs.
Product Managers are both working in the Discovery phase (from identifying market opportunities / customer needs, to define a product /service, test it and decide if it goes live), the Delivery phase (working together with ONCE’ IT team), and the post-delivery phase, monitoring, measuring, and adapting when needed.
We know our customers and the lottery business, but ¡we love data!
We are a small team that enjoys working together; we feel like a startup, but with a proven business, a great brand behind (ONCE) and all the financial support of the ZEAL group.
We like agile and try to avoid unnecessary work..
We work remotely but we meet physically once a month to see each other, discuss some topics face to face and have a nice team activity or lunch together.