Be our next: Product Manager (f/m/x) - New Customer Onboarding

  • Full-time

  • Permanent

  • Hamburg

ZEAL Network SE is an international, listed group of companies that has been creating exciting and entertaining lottery experiences for over 20 years. In Germany, we are the largest provider of online lotteries through our brands, LOTTO24 and Tipp24. In Spain we work with the second largest national lottery, ONCE. Through ZEAL Ventures, we are involved in exciting e-commerce start-ups such as Omaze and DAYMADE. We have 240+ employees from various countries who act independently and think in a visionary way. Our corporate culture is characterized by team spirit, empowerment, and high ambition. Together we have a clear goal: to encourage people to dream.

As a Product Manager focused on new customer onboarding, your mission is to ensure that our core product solutions are valuable, usable, and viable from both user and business perspectives. You’ll collaborate closely with cross-functional teams, including engineering and marketing, to drive growth and create seamless experiences for our customers.

 

 

 

Justine Neumann - Zeal

Justine Neumann

Junior Recruiting Manager justine.neumann@lotto24.de

Sounds interesting?

Great! We're looking forward to receiving your online application.

Apply now

What we offer

  • Join a dynamic and flexible team of like-minded and highly ambitious colleagues in a state-of-the-art e-commerce company.
  • An open-minded and collaborative team where the room to take ownership and make an impact is limitless.
  • A value for a growth mindset, which is encouraged with our yearly development budget of EUR 1,500 for your professional growth.
  • No micromanagement—just trust in your ability to deliver.
  • An independent and innovative way of working that is truly flexible. You can take your unlimited vacation days spontaneously, and we work in a hybrid model (with provided technical home office equipment).
  • Quarterly company events where we all get together and celebrate, as well as regular team events and small get-togethers.
  • Challenging tasks and lots of fun!

Your tasks

  • Own and optimize the new customer onsite funnel, driving growth and creating seamless journeys for customers from their initial visit to their first purchase.
  • Create efficient and engaging onboarding experiences that ensure exceptional quality interactions with the product overall, resulting in increased customer retention.
  • Monitor performance using metrics and analytics to continuously iterate and improve the product based on user feedback, market changes, and emerging technologies, leveraging agile methodologies to adapt quickly.
  • Work closely with engineering, design, marketing, sales, and other teams to ensure alignment and successful execution of the product roadmap.
  • Ensure legal compliance by understanding and applying relevant regulations. Collaborate closely with the Legal team to maintain creative, but compliant

What you offer us

  • Experience guiding the product development process from ideation to execution, focusing on efficient prioritization of features and effective collaboration across teams.
  • Strong understanding of the end-to-end eCommerce experience, collaborating closely with both Marketing and Product, ensuring cohesive and seamless customer journeys.
  • Deep understanding of customer needs and the ability to create engaging onboarding experiences that ensure exceptional interactions with the product.
  • Data-driven mindset and proficiency in using key metrics to monitor performance and improve the product based on feedback, market changes, and new technologies.
  • Strong communication abilities with a proven track record of creating buy-in across diverse stakeholders.
  • Proficiency in English is required, knowledge of German is a plus but not a must.

Apply now for:

Product Manager (f/m/x) - New Customer Onboarding

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Questions?

Feel free to contact our Recruiting Manager.

Justine Neumann - Zeal

Justine Neumann

Junior Recruiting Manager justine.neumann@lotto24.de